Cancellation Policy

At smartveg, we strive to provide the best experience for our customers. This cancellation policy outlines the terms and conditions for order cancellations.

1. Order Cancellation by Customer

Customers may cancel their orders under the following conditions:

• Cancellation requests must be made within 24 hours of placing the order.
• Orders that have already been shipped cannot be canceled.

To request a cancellation, please contact us at:

• Email: [email protected]
• Phone: 7978313123

2. Cancellation by smartveg

We reserve the right to cancel orders under the following circumstances:

• Out-of-stock products.
• Payment issues or incomplete transactions.
• Suspicion of fraudulent activities.

If an order is canceled by us, you will be notified immediately and a full refund will be processed.

3. Refund Policy

For canceled orders, refunds will be processed as follows:

• Refunds for prepaid orders will be credited back to the original payment method within 7-10 business days.
• No refunds are applicable for orders canceled after shipment.

4. Non-Cancellable Items

Certain products or services may not be eligible for cancellation, including but not limited to:

• Custom-made or personalized items.
• Perishable goods.
• Items marked as "Final Sale."

5. Contact Us

If you have any questions or concerns about our cancellation policy, feel free to contact us:

• Email: [email protected]
• Phone: 7978313123